Privacy Policy

1. Introduction

This Privacy Policy describes how NirvarAI ("we", "our", "us") collects, uses, discloses, and protects your personal data when you interact with our AI-powered multilingual voice and messaging services, including but not limited to phone calls, WhatsApp, and SMS (collectively, the "Service"). By using our Service, you consent to the practices described in this Privacy Policy.

2. Data We Collect

We collect the following categories of data to operate and improve our services:

a. Personal Data

Information you provide or that is collected during interactions may include:

• Contact Data: Name, phone number, email address, business or organization name, and language preferences.
• Interaction Data: Voice recordings, transcriptions, chat logs, messages, queries, and other content you share via WhatsApp, SMS, or voice calls.
• Feedback and Inquiries: Information provided when you interact with support, provide feedback, or request assistance.

b. Usage Data

Automatically collected when using the Service:

• Call metadata (e.g., timestamps, duration)
• WhatsApp or SMS usage logs (e.g., timestamps, delivery/read receipts)
• Interaction patterns and feature usage for service improvement

c. Location Data

We may collect your location based on your device or phone number if necessary to provide relevant services, subject to your consent.

d. Tracking & Analytics

We use tools like call analytics and message analysis to improve service quality. No browser cookies are used unless you visit our website.

3. Purpose of Data Use

We use the collected data to:

• Deliver and manage AI-based communication services.
• Recognize languages and route inquiries accordingly.
• Improve model accuracy and multilingual performance.
• Provide customer support and resolve issues.
• Inform users of service updates, policy changes, or new features.
• Analyze trends, usage, and system performance.
• Maintain data security and prevent misuse.
• Comply with legal obligations under Indian and international laws.

4. Legal Basis for Processing (for GDPR & DPDPA)

Where applicable, data is processed based on:

• Consent (e.g., language selection, voice recordings)
• Legitimate interest (e.g., improving service delivery)
• Contractual necessity (e.g., business inquiry follow-ups)
• Legal obligations

5. Retention of Data

• Personal Data: Retained as long as necessary to fulfill its purpose and to comply with legal and contractual obligations.
• Interaction and Usage Data: Retained for shorter durations unless needed for legal compliance, security, or system improvement.

6. Data Security

We use commercially reasonable safeguards to protect your data. However, no method of storage or transmission is fully secure.

7. Pseudonymization Practice

To protect your identity, NirvarAI employs pseudonymization techniques, especially in training our AI models. Identifiers are replaced with reversible aliases where possible. This helps us enhance AI performance while minimizing privacy risks. The process complies with the Digital Personal Data Protection Act (DPDPA) and is distinct from full anonymization.

8. Data Sharing & Transfers

We may share data with:

• Service Providers: AI model platforms, telecom service providers, analytics tools, and cloud infrastructure providers.
• Legal or Regulatory Bodies: If required by law or legal process.
• Business Transfers: In case of mergers, acquisitions, or asset transfers.
• With Consent: In other cases, only after obtaining your permission.

We ensure appropriate safeguards when transferring data across jurisdictions.

9. Your Rights

Depending on your jurisdiction (e.g., under GDPR, DPDPA, or CCPA), you may have rights including:

• Access to your personal data
• Rectification or update
• Erasure (right to be forgotten)
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to processing
• Filing a complaint with a data protection authority

To exercise these rights, email us at contact@nirvarai.com

10. Children's Data

Our Services are not intended for children under the age of 13. If we learn we've collected such data, we'll delete it as required by law.

11. Third-Party Services

When interacting with third-party platforms (e.g., WhatsApp), their privacy policies apply. We encourage you to review them.

12. Do Not Track & Opt-Out

We do not respond to Do Not Track signals at this time. However, you may:

• Unsubscribe from promotional messages
• Email us to opt out of data processing or marketing
• Opt out of voice recording retention where possible

13. Changes to This Policy

We may revise this Privacy Policy periodically. Material changes will be notified via our service interfaces or our website. Continued use of the Service implies your acceptance of these changes.

14. Contact Us

For questions, complaints, or data requests, contact:

NirvarAI Privacy Team
Email: contact@nirvarai.com